White Label Support & Dispatch Services
Scale Your MSP with Enterprise-Grade White Label Support
24/5/365 Technical Support from $3,750/month
24/5/365 Technical Dispatch from $1,000/month
Join 450+ MSP partners who trust TechPulse for seamless white-label Master MSP services. Our bilingual engineers in LATAM and US escalation teams deliver world-class support under your brand.
Your Complete Support Stack
Everything You Need to Scale
Comprehensive white-label support services designed for MSP growth
Dispatch Services
Professional call taking and ticket routing. Your customers hear your company name. We handle escalations, on-call paging, and ensure every issue is properly documented and assigned.
- ✓ 24/5 or 24/7/365 coverage
- ✓ Answered within 20 seconds
- ✓ Custom call scripts
- ✓ Email & phone support
Technical Support (L1/L2/L3)
Complete technical support from password resets to complex infrastructure issues. US-based escalation teams for L2/L3, with LATAM-based L1 support.
- ✓ 1-hour response SLA available
- ✓ Remote support tools
- ✓ Vendor management
- ✓ Emergency response
Seamless Integration
Native integration with your existing tools and workflows. Real-time ticket creation, updates, and bi-directional sync with your PSA.
- ✓ HaloPSA integration
- ✓ PagerDuty support
- ✓ Custom workflows
- ✓ Real-time reporting
Quality & Reporting
Complete visibility into support operations with detailed metrics, call recordings, and quality assurance processes.
- ✓ Call recording access
- ✓ Monthly/weekly reviews
- ✓ SLA tracking
- ✓ Custom reporting
Bilingual Support
CEFR C1+ English proficiency with minimal accent. Professional communication that maintains your brand's reputation.
- ✓ Native-level English
- ✓ Cultural alignment
- ✓ US business practices
- ✓ Same timezone (EST/CST)
Quick Implementation
Go live in just 4 weeks with our proven onboarding process. Minimal disruption to your existing operations.
- ✓ 4-week deployment
- ✓ Dedicated onboarding
- ✓ Process documentation
- ✓ Staff training included
Transparent, Scalable Pricing
Choose the perfect plan for your MSP's needs. No hidden fees, no surprises.
24x5 Dispatch
Monday-Friday call taking & routing
- ✓ 50 calls/tickets included
- ✓ $2.50 per additional ticket
- ✓ White label service
- ✓ HaloPSA integration
- ✓ Custom escalation
- ✗ Weekend coverage
24x7 Dispatch
Round-the-clock coverage, 365 days
- ✓ 100 calls/tickets included
- ✓ $1.25 per additional ticket
- ✓ White label service
- ✓ HaloPSA integration
- ✓ Custom escalation
- ✓ Weekend & holiday coverage
All plans include: White label service • Custom workflows • Call recordings • Real-time reporting
One-time setup fee: $2,500 (waived with annual commitment) • 10% discount for 12-month commitments
Detailed Feature Comparison
| Features | 24x5 Dispatch $1,000/mo |
24x7 Dispatch $2,000/mo |
MSP Starter $3,750/mo |
MSP Professional $5,500/mo |
MSP Enterprise $9,990/mo |
|---|---|---|---|---|---|
| COVERAGE | |||||
| 24x5 Support | ✓ | — | ✓ | ✓ | ✓ |
| 24x7x365 Support | — | ✓ | — | ✓ | ✓ |
| Holiday Coverage | — | ✓ | — | ✓ | ✓ |
| SUPPORT LEVELS | |||||
| Dispatch Services | ✓ | ✓ | ✓ | ✓ | ✓ |
| Level 1 Support | — | — | ✓ | ✓ | ✓ |
| Level 2 Support | — | — | ✓ | ✓ | ✓ |
| Level 3 Support | — | — | — | — | ✓ |
| VOLUME & CAPACITY | |||||
| Monthly Incidents | 50 | 100 | 50 | 75 | 150 |
| Customer Limit | Unlimited | Unlimited | 10 | 35 | Unlimited |
| Additional Tickets | $2.50/ea | $1.25/ea | $125/ea | $125/ea | $125/ea |
| Response SLA | 15 min | 15 min | 4 hours | 4 hours | 1 hour |
| FEATURES & INTEGRATION | |||||
| HaloPSA Integration | Basic | Basic | Basic | Full | Custom |
| Service Reviews | Quarterly | Quarterly | Monthly | Weekly | Weekly |
The Smart Choice for Tech Talent
Medellín has become Latin America's leading tech hub, offering exceptional talent at competitive rates.
Companies like Microsoft, IBM, and Meta have established major operations in LATAM, recognizing the exceptional talent pool and cultural alignment with US business practices.
Our Competitive Advantages
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Market-Leading Compensation
We pay top-tier salaries to attract and retain the best talent
-
US Leadership On-Site
Year-round presence ensures quality and cultural alignment
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Continuous Training
Professional development funding for all team members - including continuous English training and improvement in house
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Premium Benefits
Comprehensive health insurance and retention programs
Multi-Tier Support Structure
Comprehensive coverage for all technical requirements
First Line Support
Immediate assistance for common issues and initial triage
- Password resets and account unlocks
- Basic email and Outlook troubleshooting
- Printer connectivity issues
- Software login assistance
- Initial error message analysis
- Basic desktop software installation
System Administration
Advanced technical support for complex system issues
- Server application management
- Network configuration and troubleshooting
- Security permissions and folder access
- Software reinstallation and corruption fixes
- Performance optimization
- Multi-user system issues
Critical Infrastructure
Expert-level support for business-critical systems
- Server and infrastructure failures
- Disaster recovery operations
- Complex application upgrades
- Network-wide outages
- Third-party vendor escalations
- Emergency migration support
Go Live in Just 4 Weeks
Our proven onboarding process ensures a smooth transition
Week 1: Initial Setup
Contract finalization, infrastructure setup, phone number provisioning, access credentials, and initial documentation review. We establish your training schedule and begin system configurations.
Weeks 2-3: Training Period
Comprehensive training on your procedures, supervised ticket handling, communication protocol establishment, and dispatch go-live. Our team learns your specific workflows and customer requirements.
Week 4: Transition
Beginning of independent ticket handling, reporting setup, HaloPSA integration finalization, and final quality checks. We ensure everything is running smoothly before full launch.
Week 5+: Full Operation
Complete transition to independent operations, regular service reviews, continuous improvement process, and ongoing optimization based on performance metrics.
Enterprise-Grade Quality Control
Comprehensive monitoring and improvement processes
Call Recording
All calls recorded for quality, compliance, and training purposes
Ticket Auditing
Regular reviews ensure adherence to procedures and quality standards
KPIs / Metrics
Real-time tracking of KPIs including resolution times and satisfaction
Customer Surveys
Regular feedback collection to ensure service excellence
Ready to Scale Your MSP?
Join hundreds of MSPs who trust TechPulse for their white label support needs
60-day cancellation notice, stay as long as you need
Go live in just 4 weeks with our proven process
10% discount for annual commitments, free ACH payments
